When the general manager is in a meeting with the CEO or other clients, the assistant manager acts as the manager and responds professionally and helpfully to all employee and guest issues. With the help-and final say from the general manager-the assistant manager handles all employee issues and disputes, deals with accounting issues and invoices and supervises all employee hiring and layoffs.
Along with hiring managers and the front office team, the assistant manager ensures that each new employee learns how to treat each manager, employee and guest with respect and professionalism.Īssistant general managers oversee all hotel employees. In addition to overseeing all aspects of hotel daily operation-including checking in with event coordinators, accounting managers, housekeeping employees and so on-the assistant manager may also train new employees. However, the assistant general manager may also handle these issues on her own as long as she meets all hotel standards and guidelines. Second only to the hotel general manager (who is second to the hotel's CEO or owner), the assistant general manager oversees departments like housekeeping, advertising and marketing and food service workers and reports to the general manager if any employee or department is array in any way.
A hotel assistant general manager's main role is to respond to all hotel issues and problems to make sure the hotel runs smoothly each day.
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